At Plymot Ventures, we are committed to ensuring customer satisfaction with our products. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and any exceptions.
- Return Eligibility
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including all accessories, manuals, and documentation.
- The return must be initiated within 30 days of the purchase date.
- Non-Refundable Items
Certain items are not eligible for refunds, including:
- Customized or personalized products.
- Items marked as final sale or clearance.
- Products that have been used, damaged, or altered in any way.
- Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer service team at info@plymot.com to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item securely, including the RMA number inside the package.
- Ship the package back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Refund Timeframes
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Exceptions
We may offer exchanges or store credits instead of refunds in certain circumstances, such as:
- If the item received is defective or damaged.
- If the wrong item was sent in error.
- Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at info@plymot.com.
By purchasing from Plymot Safety, you agree to this refund policy. We appreciate your understanding and cooperation.